Preview Essential Management Metrics: Using KPIs and the Balanced Scorecard

What is Balance Score Card and How we can use it in Hospitality management for KPI development

Introduction to course and why KPIs

Meaning of KPI

Terminology and Characteristics of good KPIs

KPI Development Template

What is Balance Score Card

Reason 1 why we need a BSC

Reason 2 Why need BSC

Reason 3 Why we need BSC

Customer prospective of BSC

Internal Processes Prospective of BSC

Employees and financial prospective

BSC Setup & Development process

meaning of Vision Mission and Values

Strategy & Strategy Map

Recap

How to Set Priorities and Map with Objectives

Key Performance Measures

Cascading the BSC