Hospitality employees and professionals acquire quite a unique set of skills and strengths while working in a challenging hospitality environment which makes them unique when compared to other industry professionals. Here are some Strengths of a hospitality employee that gives them a head start in other industries.
Teamwork is important for the success of all businesses. It plays a vital role in the hospitality industry and without effective teamwork, no work can be successful.
Almost every job within the hospitality industry involves teamwork. They can communicate with other departments to accomplish their work.
For example, Chefs must work together with waiters, waitresses and other employees to make sure that food is prepared on time and to perfection. Without effective teamwork, customers won’t experience the quality service that they expect.
So, if you decide to choose a hospitality employee, you don’t need to worry about teamwork problems and your business can succeed with strong teamwork.
To check in a guest there is a smooth teamwork between concierge & bellmen (for luggage handling), front desk associates (checking in guests), Housekeeping staff (ensuring room is clean before arrival).
2.CommunicationEffective communication is essential for the success and growth of every organization. It is crucial to communicate effectively in negotiations to ensure you achieve your goals. Communication is important not only with customers and clients but also within the business. Effective communication can help to foster a good working relationship within the company, which can in turn improve morale and efficiency.How hospitality employees embrace and use communication skills Hospitality employees deal with internal and external guests on a daily basis and possess excellent communication skills in dealing with difficult matters. They always have to deal with customers and collaborate with other departments. The hospitality industry is ideal for individuals who want to develop and refine their communication skills because hospitality staff encounter every day, each with their own problems.
3.Problem SolvingEffective problem solving skills enable employees to analyze problems, identify problem severity and assess the impact of alternative solutions. How hospitality employees embrace and use problem solving skills As the hospitality industry is customer-focused, staff have to deal with multiple questions and problems every day, sometimes at the same time. So the hospitality staff can deal with these issues effectively. Hospitality associates make decisions in front of guests, resolve their complaints about food, cleaning etc and even handle their request for services outside the hotel. Hospitality employees are trained to resolve customer problems with an focus on having a win win for customers and hotel.
4.AdaptiveAdaptive skills are needed to perform the activities of all businesses. This skill is one which is particularly treasured by employers nowadays. How hospitality employees embrace and use adaptive skills Hospitality employees possess and practice in that skill because they embrace a variety of backgrounds and they are well versed in interacting and working with people from different nationalities, and cultures. Hoteliers adapt their style and communication to suit a variety of guests, whether Child, young, old or business, leisure.
5.Time ManagementTime management skill allows the business to enhance the performance and achieve the desired goals with less effort and more effective strategies. However, failing to manage time or poor time management skills at work can result in Missed deadlines and appointments.How hospitality employees embrace and use time management skills Hospitality employees are guaranteed in these cases. They have experiences in managing the time by multitasking to satisfy customers and to be effective in work. For example, they have to manage time systematically to ensure that not to be any delay in the process.
6.Interpersonal skillsInterpersonal skills are essential in customer service, and will be practiced everyday whilst working in the hospitality industry. Interpersonal skills are those gained by interacting with people around you. They are social skills such as empathy, negotiation, listening, creative thinking, patience, and tolerance. The employee whose interpersonal skill is excellent can make your workplace more pleasant and communication with customers will be more fluent.How hospitality employees embrace and use interpersonal skills Most hospitality employees have excellent interpersonal skills. They are very good at communication not only with the customers but also with coworkers. As a result, the workplace becomes enjoyable and the employees become motivated and happy to work.
7.Excellent Customer ServiceCustomer service plays a vital role to grow and maintain customer loyalty in your business. Customer Services Affects 70% of all Purchase Decisions. It retains customers and extracts more value from them.How hospitality employees embrace at customer service skills Hospitality students are very excellent at customer service. Customer service is the most important aspect along the hospitality industry. So, they already have experienced how to communicate with customers to become satisfied and loyal customers.
8.Persuasion Persuasion is a very important element of any business communication. Persuasive speech is usually intended to influence both individuals and groups of people to accept a particular belief or position. How hospitality employees embrace and use persuasion skills Hospitality students are presentable, confident, and great at communication. They are outstanding social skills and empathy compared to their peers in other industries. Due to the experience in the hospitality industry, they can speak confidently, stay positive, and offer the kind of compelling arguments that lead to conversions for the growth of your business.
9.FlexibilityFlexibility skill is needed for a business when something unexpected happens or has urgent work. At that time, when employees are flexible for working, the business can run the process without any delay.How hospitality employees embrace and use flexibility skills Not only do the majority of hospitality staff work long and difficult shifts, they are also required to work during the holidays. Staff must remain flexible with their personal plans to ensure that they can work when needed during the busy period. Sometimes, if your business is needed to work overtime, there will be no complaints from the hospitality employees.
10.Work under pressureChanges and unexpected events, problems or challenges can often occur, regardless of how well-planned or organized. The ability to respond effectively to pressure and stress is therefore extremely important in any line of work.How hospitality employees embrace work pressureAccording to the nature of hotel operations, hospitality students are well versed in handling a variety of situations e.g. angry customers, demanding guests, delay in operations and swiftly identifying the best solutions to manage the situation and ease the tension.
A Hospitality Professional